Terms of Service

These terms apply to business customers who sign up for Nexa AI Workforce and configure AI employees for their business. If you are an end customer messaging a business that uses our service, your relationship is primarily with that business; these terms govern how our systems handle that messaging.

You agree not to use the service to:

• Send spam, unsolicited bulk messages, or deceptive content.
• Harass, threaten, or defraud anyone.
• Provide illegal products or services, or content that violates the policies of connected platforms such as Meta.
• Impersonate a real human employee in a way that misleads customers about whether they are talking to a person, when asked directly.
• Attempt to access another business's data, reverse-engineer the service, or bypass access controls.

We may suspend or terminate accounts that violate these rules or the rules of connected platforms.

As a business customer, you are responsible for:

• The accuracy of the information you provide for training your AI employee (services, prices, hours, policies, and FAQs).
• Complying with the terms and policies of the platforms you connect, including Meta's Platform Terms for Instagram and Messenger, and WhatsApp Business policies where applicable.
• Obtaining any consents required to message your customers on those channels.
• Reviewing conversations, leads, and appointments generated by the service and handling follow-ups with your customers.
• Keeping your account credentials secure and managing your team's access.

Replies sent by Nexa AI Workforce are generated automatically. The AI is instructed to answer using only the information you provide for your business and to escalate to a human when it cannot. However, AI-generated responses may contain errors or misunderstandings. You are responsible for reviewing the service's outputs and for any customer-facing communications sent on your behalf.

The service is provided "as is." We do not promise that the service will be uninterrupted or error-free, and we do not guarantee specific business results, such as lead volume, response times on third-party platforms, or appointment outcomes. Response and delivery behavior on channels like Instagram, Messenger, and WhatsApp also depends on those platforms, which we do not control. We may make changes to the service, and features on connected channels depend on platform approval and availability.

Paid plans are billed according to the pricing shown at sign-up or on our pricing page. Details of what each plan includes are described there. If you have questions about billing, contact us using the details below.

You may stop using the service at any time. We may suspend or terminate access for violations of these terms, non-payment, or behavior that harms the service, other customers, or connected platforms. Where practicable, we will notify you of the reason.

Questions about these terms can be sent to jallohs2580@gmail.com.

See also our Privacy Policy and Data Deletion pages.